tgjili Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") applies to all personal information collected, used, stored, and disclosed by tgjili ("Company," "We," "Us," "Our") in connection with your use of the tgjili online gaming platform located at https://tgjili.cam, including all associated websites, mobile applications, games, and services (collectively, the "Platform").

This Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all relevant issuances of the National Privacy Commission of the Philippines. Additionally, this Policy reflects our obligations under PAGCOR's regulatory framework for licensed online gaming operators.

By creating a tgjili account, accessing the Platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, storage, and disclosure of your personal information as described herein. If you do not agree with any aspect of this Policy, you must immediately discontinue use of the Platform and refrain from creating an account.

2. Information We Collect

2.1 Personal Information You Provide Directly

When you register for a tgjili account, we collect the following categories of personal information that you provide directly to us:

• Identity Information: Full legal name, date of birth, nationality, and gender as shown on your government-issued identification documents;
• Contact Information: Email address, mobile telephone number, residential address, and postal code;
• Account Credentials: Username, password, and security questions/answers that you create during registration;
• Identification Documents: Copies of government-issued photo identification (such as Philippine Passport, Driver's License, UMID, SSS ID, or Postal ID) and proof of address documents (such as utility bills or bank statements) submitted for Know Your Customer (KYC) verification;
• Financial Information: Bank account details, e-wallet account information (GCash, PayMaya), payment card details, and transaction history related to deposits and withdrawals;
• Communications: Records of your communications with our customer support team via live chat, email, or telephone, including the content of messages, attachments, and support tickets.

2.2 Information Collected Automatically

When you access and use the tgjili Platform, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (such as IP address and MAC address), and mobile device identifiers;
• Location Information: Geographic location derived from your IP address to verify that you are physically located within the Philippines when accessing the Platform, as required by PAGCOR regulations;
• Usage Information: Pages viewed, games played, features accessed, session duration, click patterns, navigation paths, referral sources, and time stamps of your activities on the Platform;
• Gameplay Data: Betting history, wager amounts, game outcomes, bonus usage, loyalty program participation, and responsible gaming tool usage (such as deposit limits and self-exclusion periods);
• Performance Data: Technical performance metrics, error logs, crash reports, and diagnostic information used to maintain and improve Platform functionality.

2.3 Information from Third-Party Sources

We may collect personal information about you from third-party sources, including:

• Payment Processors: Transaction verification data, fraud screening results, and payment confirmation from financial institutions, GCash, PayMaya, and other payment service providers;
• Identity Verification Services: Identity authentication results, document verification outcomes, and anti-fraud screening data from third-party KYC service providers;
• Credit Reference Agencies: Credit history and financial background information used to assess creditworthiness for responsible lending practices, where applicable;
• Marketing Partners: Demographic data, interest categories, and marketing consent status from affiliate partners through which you were referred to tgjili;
• Social Media Platforms: Profile information, email address, and friend lists if you choose to link your tgjili account to social media accounts (such as Facebook).

3. How We Use Your Information

tgjili collects and processes your personal information for the following specific, legitimate, and lawful purposes:

3.1 Account Management and Service Provision

• Create, maintain, and administer your tgjili account;
• Authenticate your identity and verify your age to ensure compliance with the 21+ age requirement;
• Process deposits, withdrawals, and other financial transactions;
• Provide access to games, sports betting, and other Platform features;
• Manage bonuses, promotions, loyalty rewards, and VIP programs;
• Communicate with you regarding your account, transactions, and service updates.

3.2 Legal and Regulatory Compliance

• Comply with PAGCOR licensing requirements and regulatory obligations;
• Fulfill Know Your Customer (KYC) and Customer Due Diligence (CDD) requirements under Philippine anti-money laundering laws;
• Detect, prevent, and investigate money laundering, terrorist financing, fraud, and other illegal activities;
• Enforce our Terms & Conditions and other legal agreements;
• Respond to lawful requests from law enforcement, regulatory authorities, and courts;
• Maintain records required by PAGCOR and other regulatory bodies;
• Report suspicious transactions to the Anti-Money Laundering Council (AMLC) as required by law.

3.3 Security and Fraud Prevention

• Monitor account activity for signs of unauthorized access, account takeover, or fraudulent behavior;
• Detect and prevent bonus abuse, multi-accounting, collusion, and other forms of gaming fraud;
• Verify geographic location to ensure you are accessing the Platform from within the Philippines;
• Investigate disputes, chargebacks, and payment fraud;
• Protect the integrity of games and ensure fair play;
• Maintain the security and stability of the Platform's technical infrastructure.

3.4 Responsible Gaming and Player Protection

• Implement and enforce responsible gaming measures, including deposit limits, session time alerts, and self-exclusion programs;
• Monitor gameplay patterns for signs of problem gambling behavior;
• Provide access to responsible gaming resources and support services;
• Comply with PAGCOR's responsible gaming requirements and player protection standards.

3.5 Marketing and Communications

• Send promotional offers, bonus notifications, and marketing communications via email, SMS, push notifications, or in-platform messages (only with your explicit consent);
• Personalize marketing content based on your gaming preferences and activity history;
• Conduct market research, surveys, and feedback collection to improve our services;
• Invite you to participate in tournaments, competitions, and special events.

3.6 Platform Improvement and Analytics

• Analyze usage patterns and user behavior to optimize Platform performance and user experience;
• Conduct A/B testing and product development research;
• Generate aggregated, anonymized statistical reports for internal business purposes;
• Troubleshoot technical issues, bugs, and system errors;
• Develop new features, games, and services based on user preferences.

4. Legal Bases for Processing

Under the Data Privacy Act of 2012, we process your personal information based on the following legal grounds:

• Consent: You have provided explicit, informed consent for specific processing activities, such as receiving marketing communications;
• Contractual Necessity: Processing is necessary to perform our obligations under the Terms & Conditions and to provide the services you requested;
• Legal Obligation: Processing is required to comply with Philippine laws and regulations, including PAGCOR requirements, anti-money laundering laws, and data retention obligations;
• Legitimate Interest: Processing is necessary for our legitimate business interests, such as fraud prevention, security, and Platform improvement, provided such interests do not override your fundamental rights and freedoms.

5. How We Share Your Information

tgjili does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may disclose your personal information to the following categories of recipients for the purposes described in this Policy:

5.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who perform functions on our behalf, including:

• Payment processors and financial institutions that facilitate deposits, withdrawals, and currency conversion;
• Identity verification and KYC service providers that authenticate your identity and screen for fraud;
• Cloud hosting providers and IT infrastructure companies that store and secure our data;
• Customer support platforms and communication service providers;
• Marketing and analytics service providers that help us optimize campaigns and measure performance;
• Game providers and software suppliers that deliver gaming content on the Platform.

All service providers are contractually bound to protect your personal information, use it only for the specified purposes, and comply with applicable data protection laws.

5.2 Regulatory Authorities and Law Enforcement

We may disclose your personal information to:

• PAGCOR for licensing compliance, regulatory audits, and enforcement purposes;
• The Anti-Money Laundering Council (AMLC) to report suspicious transactions as required by Philippine anti-money laundering laws;
• The National Privacy Commission (NPC) in response to lawful data breach notifications or investigations;
• Law enforcement agencies, courts, and government authorities when required by law, court order, subpoena, or legal process;
• Tax authorities and revenue agencies as required by Philippine tax laws.

5.3 Corporate Transactions

If tgjili undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity as part of the business transaction. We will notify you via email and/or Platform notice before your information is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your personal information with other third parties when you have provided explicit consent for such disclosure, such as when you participate in co-branded promotions or authorize integration with third-party services.

6. Data Security Measures

tgjili implements industry-standard technical, organizational, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security safeguards include:

• Encryption: All sensitive data, including passwords, financial information, and identification documents, are encrypted in transit using TLS/SSL protocols and at rest using AES-256 encryption;
• Access Controls: Strict role-based access controls limit employee and contractor access to personal information on a need-to-know basis;
• Authentication: Multi-factor authentication, strong password requirements, and session management controls protect account access;
• Network Security: Firewalls, intrusion detection systems, and regular security audits protect our infrastructure from external threats;
• Employee Training: All personnel with access to personal information receive mandatory data protection and information security training;
• Incident Response: We maintain a documented data breach response plan and will notify affected individuals and the National Privacy Commission within the timeframes required by law.

While we implement robust security measures, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you suspect unauthorized account access.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained for the duration of your active account plus ten (10) years after account closure, as required by PAGCOR and anti-money laundering regulations;
• Transaction Records: Retained for ten (10) years from the date of the transaction to comply with Philippine financial recordkeeping requirements;
• KYC Documents: Retained for ten (10) years after the business relationship ends, as mandated by anti-money laundering laws;
• Marketing Communications: Retained until you withdraw consent or for two (2) years from the last interaction, whichever comes first;
• Technical Logs: Retained for six (6) months to two (2) years depending on log type and security requirements.

After the applicable retention period expires, we will securely delete or anonymize your personal information unless longer retention is required by law or for legitimate legal purposes such as ongoing litigation.

8. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request access to the personal information we hold about you. We will provide a copy of your data in a structured, commonly used format within fifteen (15) days of your verified request.

8.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update most account information directly through your account settings. For other corrections, please contact our Data Protection Officer.

8.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected. However, we may be unable to delete information that we are legally required to retain under PAGCOR regulations or anti-money laundering laws.

8.4 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes at any time. You can opt out of marketing communications by clicking the unsubscribe link in emails or adjusting your notification preferences in your account settings.

8.5 Right to Data Portability

You have the right to receive your personal information in a structured, machine-readable format and transmit it to another service provider, where technically feasible.

8.6 Right to Withdraw Consent

Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing based on consent before its withdrawal.

8.7 Right to Lodge a Complaint

If you believe we have violated your data protection rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Contact details are available at www.privacy.gov.ph.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 11 below. We will respond to verified requests within the timeframes required by Philippine law.

9. Cookies and Tracking Technologies

tgjili uses cookies, web beacons, and similar tracking technologies to enhance your user experience, analyze Platform usage, and deliver personalized content. You can control cookie settings through your browser preferences, but disabling certain cookies may limit your ability to use some Platform features. For detailed information about our cookie practices, please refer to our Cookie Policy available on the Platform.

10. Children's Privacy

The tgjili Platform is intended exclusively for individuals aged twenty-one (21) years and older. We do not knowingly collect personal information from individuals under the age of twenty-one. If we become aware that we have inadvertently collected information from a minor, we will immediately delete that information and terminate the associated account. Parents or guardians who believe their child has provided personal information to tgjili should contact us immediately.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

Data Protection Officer
tgjili

Email: [email protected]

24/7 Live Chat support available on the Platform

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated via email to registered users and by posting a prominent notice on the Platform homepage. The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the Platform after the effective date of the revised Policy constitutes your acceptance of the changes.